Privacy Policy

We may collect the following categories of personal data:

Identification and contact data (when you place an order): • Full name • Phone number • Email address • Delivery address

Technical data (collected automatically): • IP address • Device and browser information • Operating system • Visit time and behaviour on the website

Order data: • Selected products and quantities • Discount code (if applicable) • Delivery details and special instructions

Website interaction data: • Pages visited • Clicks and mouse movements (via Microsoft Clarity) • Conversion events (via Meta Pixel and Google Analytics)

We use your data for the following purposes:

• Processing and confirming your orders • Contacting customers regarding their orders • Customer support and issue resolution • Improving the website and our service • Analytics and website performance monitoring • Measuring the effectiveness of advertising and marketing

We process your personal data on the following legal bases:

• Consent (Art. 6(1)(a) GDPR / Law No. 06/L-082): For analytics and marketing cookies and other non-essential communications. • Contractual necessity (Art. 6(1)(b) GDPR): For processing orders and communicating with customers about their orders. • Legitimate interest (Art. 6(1)(f) GDPR): For website performance analysis, fraud prevention and service improvement.

Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device when you visit the website.

We use the following tracking tools: • Meta Pixel – Collects behavioural events (e.g. product views, add-to-cart, order initiation) and transmits them to Meta (Facebook/Instagram) for ad measurement and audience building. Data may be processed outside your country. • Meta Conversions API – Sends conversion events directly from our server to Meta, complementing Meta Pixel data with greater accuracy and privacy. May include hashed parameters such as email or phone number. • Google Analytics – Analyses website traffic, visitor behaviour and content performance. Data is collected anonymously and may be transferred to Google's servers. • Microsoft Clarity – Records user sessions (heatmaps and session recordings) to understand how visitors interact with the website, with the aim of improving it. Data is processed by Microsoft.

You can manage your cookie consent through the cookie banner displayed when you first visit the website. You can also configure cookies through your browser settings, though this may affect website functionality.

We classify the cookies we use into the following categories:

• Essential cookies – Necessary for the basic operation of the website (e.g. saving your shopping cart, language preferences). Do not require your consent. • Analytics cookies – Used to understand how visitors use the website (e.g. Google Analytics, Microsoft Clarity). Require your consent. • Marketing cookies – Used to measure advertising effectiveness and display relevant adverts (e.g. Meta Pixel). Require your consent.

We store personal data only for as long as necessary for:

• Order processing and fulfilment (generally up to 2 years after the order) • Legal and tax obligations (in accordance with Kosovo legislation) • Service improvement (analytics data is generally retained for up to 26 months)

After the required retention period expires, your data is deleted or anonymised.

We may share your data with the following third parties, only to the extent necessary:

• Meta (Facebook / Instagram) – For advertising and conversion measurement purposes, via Meta Pixel and Meta Conversions API. • Google – For website traffic analysis via Google Analytics. • Microsoft – For visitor behaviour analysis via Microsoft Clarity. • Infrastructure providers (hosting, cloud) – Companies that host our servers and website infrastructure.

These providers have limited access to your data, only for the specified purposes, and process it in accordance with their own privacy policies and agreements signed with us.

We do not sell, rent or trade your personal data to third parties.

In accordance with Law No. 06/L-082 and the GDPR, you have the following rights:

• Right of access – To request a copy of the personal data we hold about you. • Right of rectification – To request correction of inaccurate or incomplete data. • Right of erasure – To request deletion of your data when we no longer need to retain it. • Right of restriction – To request restriction of processing of your data in certain circumstances. • Right to withdraw consent – To withdraw your consent at any time, without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, send a request by email to: ✉️ [email protected] We will respond within 30 days, in accordance with legal requirements.

We implement appropriate technical and organisational measures to protect your personal data against loss, unauthorised access, alteration or unauthorised disclosure.

However, no transmission or storage system is 100% secure. If you have any concerns about the security of your data, please contact us.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page.

The effective date is shown at the top of the document.

If you have any questions, concerns or requests regarding the privacy or protection of your personal data, please contact us:

🏢 3DonePrints 🌐 https://3doneprints.com ✉️ [email protected] 📍 Kosovo